Call Center Helpline Responder – Part-time
General Summary and Objectives:
Each day Options United offers assistance to women and families facing unplanned pregnancies. A helpline responder is the first line of response to a woman in need. Through the helpline, call responders assist callers and then refer them to a local pregnancy resource center or clinic.
Call Center Helpline Responder Job Duties:
- Answer calls professionally and immediately
- Enter data from calls during or immediately after the call
- Support calls to existing clients
- Work from a private and quiet setting (home office) to conduct professional call service
- A minimum of two 4-5 hour shifts per week, with one paid 15-minute break during shift duration
- A set schedule for a 3-month period
- A minimum commitment of 1 year
- Attendance at the quarterly in-person trainings
- Respond to emails/texts with Options United staff in a timely manner and positing an update at the end of each shift
Call Center Skills and Qualifications:
- Familiarity with the mission of Options United and how crisis calls are handled
- Familiarity with pregnancy centers and resources available to callers
- Strong work ethics and punctuality
- Excellent listening skills
- Professional verbal and written communication
- Computer and data entry skills
- Multi-tasking
- Strong passion to serve in the pro-life movement
- Spanish speaking is a plus